Returns Policy Return Policy We will accept the return of new and unused merchandise that was purchased from our website within 14 days after you receive the items. We will not accept returns on used merchandise. Items that have been used, opening parts or discarding the packing material are defined as used merchandise. We do not refund any shipping charges. Once you return your item to us and we receive it, please allow 1 to 3 business days for the processing of your return. Please also note that some banks may take 5-7 business days to process and post these refunds to your account. Defective Returns: If the item you wish to return is inoperable, but has no other damage, it is considered defective. You can return these type of items within 14 days after receiving. Call (888) 998-5337 and we will assist you with this return. Damaged Returns: Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us at (888) 998-5337 , you must save all packaging material.